Penaria Support

We answer everything sent to us

Contact

Email dev@doubledoormedia.com and include what you were doing and, if it involves a receipt that scanned wrong, a photo of the receipt. We read every message.

Common questions

A price scanned wrong. Prices far off your history get an amber "check price" tag and stay out of your stats until confirmed. Tap the item on the trip report to review it against the paper receipt.

Why does the store comparison say "too close to call"? Because it is. Penaria only calls a winner when your data clearly supports one - that is a feature, not a bug.

How do I delete my account? Profile > Delete account. It permanently removes your account, receipts, and price history from our servers, immediately.

How do I stop sharing community prices? Profile > Community pricing > toggle off. Sharing is anonymous and zip-level only, and only active once you enter a zip code.

Subscriptions

Penaria Pro bills through your Apple ID. Manage or cancel in your Apple ID subscription settings; refunds are handled by Apple.